RETURN & EXCHANGE POLICIES
STAY FOCUSED & LET US TAKE CARE OF THE RETURNS/EXCHANGE
We are definite that you will be pleased with our products. But in case if you are not, perhaps due to size, color or model isn’t right for you-you can exchange or opt for a refund within 15 days of receiving the order. In case you have not received your order, you have 31 days to submit a claim. Also, every Drive Exports product comes with 60 days warranty.
STEPS FOR RETURNING OR EXCHANGING ITEMS PURCHASED ONLINE:
Please contact our customer support firstname.lastname@example.org or whats apps business: 00923026678310 simply chat with us for the returns authorization and details required for returns.
Pack the return item(s) securely in the original packaging and mention the return address provided by our customer service team.
Once you have shipped the items, let us know right away so we may process your request without wasting time for the item to reach our warehouse.
OUR COMMITMENT TO FAST AND EASY EXCHANGE
If your product has only manufacturing or material fault, a claim can be entertain within 60 days for the exchange of the product only. No refunds will be facilitated after the refund cooling off period (Manufacturer fault)
Purchased item is not received:
- In case you didn’t receive the item within the specified delivery time period, you have 31 days to submit the complaint to customer support Email; info@drive exports.com or whats app business number: 00923026678310 and after that claim will not be entertained.
In case of change of mind/no longer needed/or any reason apart from Defect:
- Products can be swapped for a different size or color of the same product, provided that the preferred size or color is available in stock. This option is available within 15 days of the delivery and item must not be in used in that period. If the preferred size or color is not available, or you want a different product, please return the unwanted product and place a new order.
- It’s essential that the product must not be defective or used by the customer and contain all original parts and accessories. We’d expect this to mean that you’ve kept all original packaging and tags, and that the product is undamaged overall. We reserve the right to decline a return or an exchange at any stage if products are returned damaged.
Limitation for returning the item:
- Once the customer informs the support team about his concern in 15 days of receiving the item than customer is bound to return back the item within 15 days of that notice period else the claim of return will not be entertained.
- Items which will be returned without informing support team after the period of 15 days will not be eligible for any claim.
- Any items returned for refund or exchange without original documentation or without return form will be rejected. Please clearly state on the invoice/return form the reason for return or exchange and whether you require a refund or exchange.
You may return any item purchased for refund for any reason within 15 days, provided the item is unused and in it’s in resalable condition with original packaging and tags. Only items purchased from Drive Exports or authorized merchants can be returned through this process.
The return shipping for any item that is returned without notifying the customer support team will not be compensated.
- Refunds will be credited by the same criteria in which items were originally purchased, provided the item is returned within 15 days of receiving the item.
- Drive Exports reserves the right to decline a return at any stage if item found in non-resalable condition.
- Drive Exports will not be responsible for lost or missing packages sent by the customers and recommends that customers place tracking numbers on returned merchandise.
- Please ensure the package is being sent to the correct address for all returns otherwise Drive Exports reserves all rights to decline the issuance of payment.
- Returns will be processed within 3 to 5 business days of arrival at our warehouse. It sometimes takes up to 15 days to appear in your bank statement as bank processes vary by the institutions. Please note that refunds will be issued to the original method of payment.
Address: Muhammad pura Postal code 51310 Sialkot Punjab pakistan